Terms and Conditions

Hello and a very warm welcome to the Drift Into Dreams website, I am glad you are here! This website is owned and operated by Drift Into Dreams (ABN 11 590 038 947) trading as Drift Into Dreams. This website provides the Client (“you”  “your”) the opportunity to browse and purchase the infant and toddler sleep services offered by Drift Into Dreams (“we”, “our”, “us”). 

1. About the Website

a) Access to and use of this website, or any of its associated Products or Services is provided by Drift Into Dreams. Please read these Terms and Conditions (“Terms”)carefully. By using and browsing the content contained on this website, placing an order for and accepting delivery of the services offered by Drift Into Dreams, the Client is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions. If for any reason you fail to agree with these Terms, you must cease usage of the website and any of its products immediately. 

b) Drift Into Dreams reserves the right to refuse, withdraw or restrict access to (including individual access) or take down this website at any time without notice for any reason. We will not be liable if for any reason this website is unavailable at any time or for any period.

c) Drift Into Dreams may amend or update these Terms at any time without notice and it is your responsibility to monitor this website for any changes to these Terms

2. Acceptance of the Terms and Conditions

a) You accept the Terms by remaining on the Website.

b) You may also accept the Terms by clicking to accept or agree to the Terms where the option is made available to you by Drift Into Dreams in their user interface.

3. Disclaimer

a) By placing and accepting delivery of the services offered by Drift Into Dreams, you accept that the information and advice provided to you is for informational and educational purposes only. The information and advice provided does not constitute medical advice, treatment or diagnosis, nor is it intended to be a substitute for consulting a medical or health practitioner.

b) By purchasing and accepting our services, you agree that you have been given approval from a healthcare professional for your child/children to commence sleep training and that your child/children have common sleep issues that are unrelated to any medical conditions. It is the responsibility of you, the Client, to ensure the safety of your child and your child's sleeping arrangements at all times.

4. Warranties

a) The Client understands that the Services provided by Drift Into Dreams are not medical advice, diagnosis or treatment. This Agreement does not constitute a therapeutic relationship.

b) Use of the Website and Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. Drift Into Dreams endeavours to take all reasonable steps to help you achieve the desired results. However we make no warranty that the Services will meet your requirements. There is no guarantee of specific results through the use of the Services offered by Drift Into Dreams.

5. Your obligations as a Client

a) By using this website and through purchasing the services offered by Drift Into Dreams, you the Client:

  • agree to use the Services only for purposes that are permitted by the Terms and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

  • confirm that you and your child are physically and emotionally healthy and fit to use our Services and the Content. If you are unsure or have any doubts about this then you must check with your medical or health practitioner

  • confirm that all of the information you have submitted to Drift Into Dreams is true, accurate, current, and complete. It is your responsibility to maintain the accuracy of such information and inform us of any updates or changes to this information

  • agree to follow the safe sleep guidelines outlined by Red Nose Australia at all times. These can be found at Safe Sleeping Practices for Newborns | Red Nose Australia

  • agree that in no way are you permitted to use this website for any purpose other than those for which it has been provided to you. This website is not be used in any way that causes, or may cause, damage to this website or impairment of the availability or accessibility of the website; or in any way which is malicious, unlawful, offensive or obscene, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

  • access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Drift Into Dreams providing the Services.

  • agree that purchases from the Drift Into Dreams website are for your personal use only and are not to be shared with any third party.

6. Bookings & Payment

a) You, the Client, agree to pay for the Services of Drift Into Dreams in full at the time of booking. At the sole discretion of Drift Into Dreams, the prices for the Services shall be as indicated on this website and any invoice provided by us to you, the Client. Unless otherwise stated, all amounts are listed in Australian Dollars (AUD). 

b) Payment for the Services are to be made using the available payment options. Payment of any amounts using a payment processor may be subject to the payment processor’s terms and conditions. 

c) You acknowledge and agree that where a request for the payment of the Services is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any associated costs, including banking fees and charges.

c) Payment cards (credit or debit cards) will be subject to validation and authorisation checks by your financial institution. Drift Into Dreams will not be held liable for any delay or non-delivery of your order we have not received the relevant authorisation.

d) You must not pay, or attempt to pay, any fees by fraudulent or unlawful means.

7. Refund Policy

a) It is the responsibility of you, the Client to inform Drift Into Dreams of your intention to cancel the purchased Services as soon as practicable via email to zoe@driftintodreams.com.au.

b) Drift Into Dreams will not offer a refund for any Services for change of mind, therefore it is the sole responsibility of the Client to review the Services chosen, including pricing, description of inclusions and exclusions and any other details before submitting your order.

 Sweet Dreams Package

If you, the Client, choose to cancel the scheduled phone consultation with Drift Into Dreams giving less than 48 hours notice you will be refunded 50% of the fee paid. Any cancellations made prior to 48 hours will be refunded 100% of the fee paid. You acknowledge that the amount retained is a genuine pre-estimate of our loss as we will have set aside the time to provide you with your chosen services.

Drift Into Dream understands that unforeseen circumstances may arise that may result in either party needing to reschedule the phone consultation. Either party is required to make known their intent to reschedule by providing at least 48 hours notice prior to the scheduled start of the phone consultation. If less than 48 hours notice is given and we are unable to reschedule your phone consultation then you will be refunded 50% of the fee paid.

Day Dreamer Package

 If you, the Client, choose not to proceed with the Services after the initial 15 minute phone consultation, but prior to the sleep plan being emailed, you are eligible for a 25% refund on the initial sum paid for the package. You acknowledge that the amount retained is a genuine pre-estimate of our loss as we will have set aside the time to provide you with your chosen services. No refund will be given once the sleep plan has been emailed to you.

Dream Big Package

If you, the Client, choose not to proceed with the Services after the initial 15 minute phone consultation, but prior to the sleep plan being emailed, you are eligible for a 25% refund on the initial sum paid for the package. You acknowledge that the amount retained is a genuine pre-estimate of our loss as we will have set aside the time to provide you with your chosen services.

If you, the Client, choose not to proceed with the Services during the first week of the follow up period you are eligible for a 10% refund of the initial fee paid for the Dream Big Package. If you choose not to proceed with the Services during the second/final week of follow up support, you are not eligible for any refund. 

We may, at our absolute discretion, accept or reject an order. Drift Into Dreams will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter. If for any reason Drift Into Dreams terminates the Services, you agree to pay Drift Into Dreams for the portion of the Services completed up to the date and time of termination.

Add On Services

No refunds will be provided for any “Add On” services purchased.

8. Indemnity

The Client agrees to indemnify, defend and hold harmless Drift Into Dreams, its principal, officers, employees, consultants, agents, and affiliates, from and against all actions claims, proceedings or demands, including those brought by third parties in respect of any loss, death, injury, illness, liability, damages and/or costs (including, but not limited to, legal fees) arising from the Client’s use of this website and services or your breach of these Terms.

9. Copyright Intellectual Property

a) The Website, the Services and all of the related products of Drift Into Dreams are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website codes, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Drift Into Dreams and its contributors.

b) All trademarks, service marks and trade names are owned, registered and/or licensed by Drift Into Dreams, who grants to you a worldwide, non-exclusive, royalty free, revocable license whilst you:

  • use the Website pursuant to the Terms

  • copy and store the Website and the material contained in the Website in your device’s cache memory; and

  • print pages from the Website for you own personal and non-commercial use.

Drift Into Dreams does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Drift Into Dreams.

b) Where Drift into Dreams has designed, drawn or developed Goods for the Client, then the copyright in any designs and drawings and documents shall remain the intellectual property of Drift Into Dreams. 

c) All materials, images and content displayed on this website are the property of Drift Into Dreams and any applicable licensors and are protected by copyright, trade mark and other intellectual property laws. You may store and print the content supplied solely for your own personal use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party.

10. Privacy

a) Drift Into Dreams takes your privacy seriously and any information provided through your use of the Website an/or Services are subject to Drift Into Dream’s Privacy Policy, which is available on the Website.

11. Limitation of Liability

a) Drift Into Dreams’ total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

b) You expressly understand and agree that Drift Into Dreams, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

12. Termination of Contract

a) The Terms will continue to apply until terminated by either you or by Drift Into Dreams as set out below. If you want to terminate the Terms you may do so by:

  • providing Drift Into Dreams with 2 days notice of your intention to terminate

Your notice should be sent, in writing, to Drift Into Dreams via email at zoe@driftintodreams.com.au

b) Drift Into Dreams may at any time, terminate the Terms with you if:

  • you have breached any provision of the Terms or intended to breach any provision;

  • Drift Into Dreams is required to do so by law;

  • the provision of the Services to you by Drift Into Dreams in, in the opinion of Drift Into Dreams, no longer commercially viable.

13. Indemnity

You agree to indemnify Drift Into Dreams, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

  • all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;

  • any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or

  • any breach of the Terms.

14. Dispute Resolution

a) Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought.)

b) Notice:

A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

c) Resolution:

On receipt of that notice (‘Notice’) by that other party, the parties to the Terms (‘Parties’) must:

  • Within 7 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

  • If for any reason whatsoever, 10 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;

  • The Parties are equally liable for the fees and reasonable expenses from a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation.

  • The mediation will be held in Victoria, Australia.

d) Confidential
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence

e) Termination of Mediation

If 7 have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

15. Venue and Jurisdiction
The Services offered by Civil Service Team Pty Ltd is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Application, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

16. Governing Law
a) The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

b) This website and its Services are intended for Australian residents. If you are located outside of Australia and choose to use and engage the Services of Drift Into Dreams, you do so at your own risk and are thereby bound to comply with the laws of the State of Victoria.

17. Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.


18. Severance
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.